---
title: "Delivery Issues: Failed Delivery Rebooking and Returned Order Details"
description: Experiencing a failed delivery? Learn how to rebook, provide the right details, and avoid your order being returned to stock.
---

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# Delivery Issues: Failed Delivery Rebooking and Returned Order Details

When a delivery fails, the order can be rebooked once the correct delivery details are confirmed. The required details are the full delivery address, email address, and mobile number so delivery notifications can be sent.

## What details are needed to rebook a failed delivery?

To arrange a resend after a failed delivery, provide:

- Full correct delivery address
- Email address
- Mobile number

These details are used to support delivery notifications and help ensure successful delivery.

## Can a different delivery address be used?

Yes. If the original delivery location cannot be used, a home address or alternative address can be provided for redirection, as long as it is the correct delivery address for the parcel.

## What happens if the delivery address is a PUDO location?

For some PUDO delivery locations, a home address is required instead because repeated failed deliveries have been experienced at PUDO addresses.

## What happens after a failed delivery?

Once the correct details are confirmed, the delivery can be rebooked or resent.

## What happens if no response is received?

If no response is received within 5 working days, the order is returned to stock and no credit is issued.

## What should be done next?

1. Confirm the full correct delivery address.
2. Provide the email address.
3. Provide the mobile number.
4. Reply promptly so the delivery can be rebooked.

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