---
title: How do I return an order?
description: Please fill out the fields below in order to submit a returns request. There is a standard returns form for incorrect sizes etc. and a separate returns form for faulty goods.
---

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# How do I return an order?

## Please fill out the fields below in order to submit a returns request.

Please note prior to submitting the form:

**Returns can only be processed if:**

- The request is within 30 days of the order date
- The items are unbranded.
- Please ensure that all returned items are in a suitable condition for re‑use. Items must be unworn, unwashed, and free from damage. All products will be inspected upon return before a refund or replacement is processed.
- Only items marked as *stock* are returnable; this is clearly stated during the checkout process when your order is placed and is also confirmed in your order‑confirmation email.
- Non-stock items are **non-returnable**. This is clearly stated during the checkout process when your order is placed and is also confirmed in your order‑confirmation email.

  A 12% returns charge may apply. However, no charge will be made if the return is due to a Safpro error. Our Customer Services team will confirm this after reviewing your form submission. 

Please note this returns form is only for goods that are no longer needed or were processed incorrectly. If you believe a product is faulty and still under warranty, please submit your warranty claim using this separate form. [Faulty Goods Return Form](https://knowledge.safpro.co.uk/what-is-the-warranty-period-for-your-workwear-and-ppe?hsLang=en)

#### **Standard Returns Form**

 

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