How do I return an order?

Please fill out the fields below in order to submit a returns request.

Please note prior to submitting the form:

Returns can only be processed if:

The request is within 30 days of the invoice date
The items are unbranded.
An invoice exists against the order
The products have been designated as returnable - some items may be subject to a restocking fee.

A £15 returns charge may be applicable. If the return is as a result of Safpro error, no charge will apply. Our customer services team will confirm this in response to your form submission.

Please note this returns form is only for goods that are no longer needed or were processed incorrectly. If you believe a product is faulty and still under warranty, please submit your warranty claim using this separate form. Faulty Goods Return Form

Standard Returns Form

What Happens Next?

Once the fields above have been filled out and submitted a returns note will then be raised and emailed to you from sales@safpro.co.uk.

Customers within our van delivery area will be serviced by our own drivers who will present the returns note the next delivery day. Customers serviced by parcel carriers will have the returns note emailed to them together with Safpro address returns label and instructions.

The returns note should then be attached to box containing returned goods.
The returns note must accompany all goods returned to Safpro.

Please ensure goods are ready for collection. Should a collection fail and our courier relays “nothing to collect” or “not ready”, this will be looked into. Should we conclude this was indeed the case, failed collection charges may be passed on to you.