Understanding Priority Order Delivery and Delivery Times

What is priority order delivery?

Priority order delivery is a service status used when an order has been added to the priority list for delivery. When this happens, a delivery estimate is provided based on the order status.

How long does priority delivery take?

The delivery time stated for priority orders is typically:

• 1–2 working days
• 3–4 working days
• 3–5 working days

The exact estimate depends on the order status at the time of review.

When is an order added to the priority list?

An order may be added to the priority list when it is required urgently or when items are still being finalised by the branding department.

What should I expect if part of my order is still outstanding?

If part of an order has already been delivered, any outstanding items may still be on the way. A delivery estimate will be provided for the remaining items, and those items may also be added to the priority list.

What should I do if I need an urgent delivery update?

If an order is needed urgently, contact support and request a delivery update. The order can then be reviewed and, where appropriate, added to the priority list for delivery.