Our client support team ensures exceptional service through a structured account management approach. Each customer is assigned a dedicated key account manager and a nominated deputy to guarantee consistent and high-quality service.
Key Account Manager
Your key account manager proactively coordinates quarterly review meetings to maintain and exceed quality and service standards. These meetings cover:
- Introduction of new products: Enhancing safety levels
- Legislation updates: Keeping you informed of changes
- Incident trend analysis: Identifying and addressing safety issues
Through regular review meetings we recently identified that Speedy Hire operatives were suffering with several hand and finger injuries ranging from cuts and abrasions to fractures and dislocations. Safpro worked closely with PPE manufacturers and partnered with hand protection specialist, TraffiGlove, to investigate why these injuries were occurring and recommended an appropriate solution.
Nominated Deputy
Your nominated deputy oversees daily care and provides regular reports. In the absence of your key account manager or deputy, another team member will handle urgent requests, ensuring uninterrupted service.
Review Meetings
We conduct quarterly review meetings with Health & Safety and Procurement personel to:
- Introduce new safety products
- Discuss legislative changes
- Analyse incident trends
- Review your product range
- Identify cost-saving opportunities
- Evaluate KPI performance
Standard Meeting Structure
|
Meeting Title |
Type |
Attendees |
Discussion Items |
|
Quarterly Review |
Virtual or F2F |
Procurement, Health & Safety, Sustainability (Client), Key Account Manager (Safpro) |
Performance Review, Reporting Analysis, New Products/Services, Innovation, Cost Savings, Health & Safety Overview |
|
Depot Contact |
Phone |
Key Account Manager (Safpro), Nominated Deputy (Safpro) |
Performance Review, Client Feedback |
|
Depot Visit |
F2F |
Key Account Manager (Safpro) |
Ad Hoc or Special Requests |
Technical Support
Our technical helpline, available Monday to Friday from 08:00 to 16:30, offers expert advice on issues such as selecting appropriate hi-vis garments or respirator masks. Additionally, live chat support is available during these hours for instant assistance.
Through these structured and proactive measures, we ensure that our clients receive consistent, high-quality service and innovative solutions tailored to their needs.
View our client relations policy on this link.