---
title: Why can't I see the full Safpro product range on Optimise?
description: If you find that you're not able to view the complete Safpro range on the Optimise portal, there's a simple explanation for this.
---

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# Why can't I see the full Safpro product range on Optimise?

## If you find that you're not able to view the complete Safpro range on the Optimise portal, there's a simple explanation for this.

### Customised product range for your company

The Optimise portal is tailored to display only the authorised product range for your company. This customisation is designed to streamline your browsing experience by only displaying the products most relevant to your company’s needs and agreements. 

Each company has a unique agreement with Safpro, which determines the range of products available to them on the Optimise portal. This range is carefully curated based on your company’s requirements and previous selections. 

### What to Do If You Can't Find a Product

If you believe there might be an error or if you are unable to find a specific product you need, [please contact our Client Support team](https://knowledge.safpro.co.uk/kb-tickets/new?hsLang=en). They are readily available to assist you with any concerns or queries regarding the product range on the Optimise portal.

Our Client Support team will verify your company’s product range and work with you to resolve any issues. If there's a product you need that's not currently available on the portal, they will assist in determining the best way to include it in your company's range.

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